Sales and refunds
If the new product you received has defects, damage, does not meet specifications, or has missing parts and requires an exchange, please email bownita.service@gmail.com within 7 days of receiving the goods (receipt date is based on postmark or dated stamp). Please include your order number, name, phone number, product query, and product photos. We will contact you as soon as possible. If the reason for exchange is not due to defects, damage, or missing parts, the buyer will be responsible for the costs incurred from the exchange.
Please note:
※ Due to hygiene considerations, products that have been unsealed after purchase are not eligible for return or exchange.
※ All products are photographed from actual items. Product colors may vary due to web presentation and shooting environment.
※ Images are for reference only; the actual product will be based on the supplied style. When products are shown in situational diagrams, they do not include the contents or surrounding objects in the photo; they are limited to the sales items (or gifts) specified in the text.
※ Each hair accessory is handmade, and there may be slight errors in product dimensions. Please refer to the actual product size and avoid pulling forcefully, which may cause accessories and ribbons to detach.
